SHIPPING & DELIVERY POLICY

(ACL Compliant Version)

Shipping & Delivery

Timber M8 Pty Ltd uses trusted third-party carriers to provide delivery services.

Delivery Timeframes

Delivery timeframes depend on product availability, processing requirements, and location.

• In-stock items may be delivered as soon as the next business day.

• Special-order, custom or processed products may take longer, and in some cases up to several weeks or months.

Estimated delivery timeframes are provided in good faith but are not guaranteed.

If we become aware of significant delays, we will contact you to provide updated information.

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Delivery Requirements

Customers are responsible for ensuring:

• Safe and reasonable site access

• Someone is available to receive the goods where required

• Delivery instructions are accurate

Additional charges may apply if delivery cannot be completed due to site access issues.

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Failure to Supply

If we are unable to supply your order within a reasonable time, you will be offered a refund or alternative arrangement in accordance with your rights under the Australian Consumer Law.

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